FAQ

Yes you do! Please sign up for an account with your e-mail address to shop with us.

We're sorry but all confirmed orders placed online are final and will not be allowed for cancellation.

Do make sure to check your order before checking out to ensure there's no error in your order.

We're sorry but we are unable to amend or combine orders after the confirmed order is made.

Please ensure that you have all your wanted items in the same cart before checking out.

Also, we are unable to add in your discount code &/ store credits code if you did not input it into your order during the checkout process.

Please ensure that you have done so before confirming your order in the check out process.

We accept payments via Credit Card, Paypal, Paynow, ShopPay, Apple Pay, Google Pay.

Also, we do not provide a CASH ON DELIVERY payment method.

Store Credits issued by us would be valid for 3 months from the date of issue.

Store credits are non-extendable and non-transferable.

Items with a (BACKORDER) listed in their product title means that the item is a pre-order. Payment is received first and the item on backorder is sent out only when we have received the stock from our suppliers.

Backorders usually take 4 to 8 weeks to be fulfilled, please do not cart out a backordered item with a ready stocked item, as the order will only be fulfilled when the backordered item is available for fulfillment of orders.

For the estimated time of arrival of backorder items, please refer to our Backorder Status Page for further details.

Digital Gift Cards have a 6 Months Expiry from the date of purchase.

The Digital Gift Card would be sent to the buyer's email address.

There would not be a physical card sent to you.

Digital Gift Card Codes cannot be combined with other discount codes.

ALL Orders made with Digital Gift Card codes are not eligible for returns & refunds.

As of 25/9/22, We Now Offer International Shipping!

We're sorry but we do not have a self-collection option available as of now, as we are in the midst of looking for the perfect space to operate and meet our customers.

Singapore Local Orders:

Your order will be sent via a local courier service with a tracking number.

(Total Order Value = Order Value After Discount Codes/ Store Credit Codes Have Been Applied)

For Total Order Value Below $100SGD:

Local Tracked Courier Shipping - $4.30 SGD

For Total Order Value $100 and Above:

Free Local Tracked Courier Shipping

For Orders Being Sent To Malaysia:

Your order will be sent via a tracked international shipping service with a tracking number.

Delivery will take est. 7 to 14 Working Days. However, packages may experience custom delays which are beyond our control.

(Total Order Value = Order Value After Discount Codes/ Store Credit Codes Have Been Applied)

For Total Order Value Below $200SGD:

Flat Rate International Tracked Shipping - $15.00 SGD

For Total Order Value $200SGD and Above:

Free International Tracked Shipping

Our International Shipping Rates, DO NOT Include Import Tax and Duties. ALL Import Tax and Duties should be borne by the customer.

For Orders To Be Sent Internationally*:

Your order will be sent via a tracked international shipping service with a tracking number.

Delivery will take est. 21 to 40 Working Days. However, packages may experience custom delays which are beyond our control.

(Total Order Value = Order Value After Discount Codes/ Store Credit Codes Have Been Applied)

For Total Order Value Below $300SGD:

Flat Rate International Tracked Shipping - $40.00 SGD

For Total Order Value $300SGD and Above:

Free International Tracked Shipping

Our International Shipping Rates DO NOT Include Import Tax and Duties. ALL Import Tax and Duties should be borne by the customer, in the event that there is any.

*Unfortunately, we are unable to ship to some countries, if you do not see your country available during your checkout process, it means that we are unable to ship to your country. You may e-mail us at help@lainecurve.com if you require further help or if you have further questions.